2024 brings an updated 101 Knowledge Session programme available for all ISBA members. The sessions - curated in partnership with Pete Davis, MD of Getmemedia.com - deliver valuable insights and learnings from industry experts and address the whole media landscape and communications process.
In this session we will be covering:
- Defining what we mean by customer experience.
- Examples of good customer experiences with great case studies.
- How to create a customer experience strategy.
- How to manage the customer experience.
- How to measure customer experience.
- 5 key takeouts.
Who is it aimed at?
Marketing teams, e-commerce managers, brand managers and assistants and junior marketing roles..
Book now
Cost
FREE
Type
Online event